Refund policy

At GIRLBOSS FASHION, we're committed to you. Our quality control teams will inspect your items prior to shipping to assure your satisfaction, and the quality is guaranteed.
If something doesn't meet your expectations, we're committed to doing our best to find a solution. For questions, contact us: cs@girlbossfashion.com !

NOTE: 

All of GIRLBOSS FASHION's products are non-refundable. If you find your item isn't fitting quite right, we are more than happy to do an exchange by issuing you a store credit to the value of your item (minus original shipping charges) if the following is met:

1. If you received a product in the wrong size or with the color problem, email us with the pictures, order number and item name within 7 days of receiving the product.
2. The returned items without communication will not be accepted. All returns must be approved by our customer service team. Items must be shipped out within 14 days after receiving your return confirmation.
3. The returned items should be sent back to our warehouse address mentioned in communication emails, not the company address in our site. The parcels sent to the wrong address will not be accepted.
4. The return shipping fee is at customers' own expense. If the return amount takes you under the threshold for free postage, the amount will be deducted from your store credit as you will no longer be eligible.
5. The following items cannot be returned: bodysuits & lingeries, exclusive preorder collection, swimwear, Jewellery & accessories, and sales items.
6. The returned items must be in their unused condition with the original packing. We do not accept a returned item that's worn, damaged, washed or altered in any way.
7. You must provide the tracking number with the name of your chosen shipping carrier. Our warehouse will not accept any return parcels without the information.
8. Exchange items will be processed within 7 days upon receipt of your package. 
9. If there's any agreed Store Credits OR Refunds will get back to your account within 7 business days excluding the original shipping cost, depending on your bank or card issuers.
10. Once your return has been received and inspected, we'll email you to let you know when the store credit has been issued.

EXCHANGE

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, then using your store credit to place a new order.

SHIPPING COST

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable (as we offered standard free delivery). If the return amount takes you under the threshold for free postage, the amount will be deducted from your store credit as you will no longer be eligible.

NON-RETURNABLE & NON-EXCHANGABLE ITEMS

Please note that any orders purchased with store credit/ gift card is not eligible for return or exchange.

Kindly double check that the items you wish to return do not fall under this list. Please note that any on sale/discounted item(s) can’t be returned or exchanged, unless they are faulty. 

• Sale items
• Swimwear 
• Bodysuits & Lingerie
• Jewellery & Accessories
  
• Exclusive preorder collection

DAMAGED ITEMS

Send an email to cs@girlbossfashion.com with clear photos of the fault(s) and include your order number in the subject line. We will get back to you as soon as possible.

Please note... All color shades can slightly differ in each production run. We also shoot a lot of our photography on film, therefore lighting may have an effect on the color(s) in the photos and the fabric color may appear slightly different in real life.

RETURN PROCESS

1. Email cs@girlbossfashion.com including your full name and order number. Attach photo(s) in the email if you have received a defective item or wrong color/style/size.
2. We will review your return item(s) and send an email to update you on whether the request has been approved or denied.
3. if your return is approved. Follow the instructions and ship your item(s) to the return address we provide in our reply.
4. You must provide a valid tracking number with the name of your chosen shipping carrier. Our warehouse will not accept any return packages without this information.
5. As soon as your return has been processed at our warehouse, we will send you an email on whether your returned item(s) are approved or denied. If it is approved, the store credit will be issued and sent to you via email within 3 working days.